OmniPass

TESTIMONIALS

"The group did an extremely thorough job of framing the problem statement and devising an innovative solution in the OmniPass application. Utilizing the design thinking process, the group was able to create a solidified minimum viable product in a four day sprint which addressed the desire of a user to check-in to an event, have access to all event details, and the ability to pay on-site without risking their health. Leveraging QR code technology, not only could a user check-in to the event in a safe way, OmniPass also allowed them to pay for things in the same manner, consolidating all touchpoints that originally required human interaction, to now be 100% contactless."

Evan Esposito Director UX/UI Design / Octagon

“SheHacks did an excellent job presenting their product OmniPass! It was a well thought out presentation that detailed everything from user research through live demo. What I really appreciated was the focus on the “Insights to Features” section. This showed me they cared about the user and wanted to ensure they built an app with all considerations included. Wonderful job!”

Sebastian Oddo SVP Innovation / Octagon

USER RESEARCH

In order to tackle the problem space we not only had to look at what was currently in the market, but also get a sense of how users have entered VIP events in the past and how they feel about attending events now. 

Due to the short time frame we interviewed 5 users with the goal to 

• Discover their past experiences with check in

• Understand their current thoughts about attending events in light of Covid

• Learn what will bring them back

“I never thought about my health at events, until now.”

Some of the insights we gathered were…

• Users do not enjoy waiting in lines

• Users worry about lack of cell service and being unable to access their ticket

• Users think VIP security should be easy and seamless

• Users expect contactless check in and payment for efficiency and safety

We used our insights to form our persona, Kris, a representation of the average event go-er. 

To understand Kris more, we mapped out her current journey when attending a VIP event.

It is a long journey with many ups and downs… beginning with her getting frustrated because she cannot find information on the safety precautions the venue is taking, to being unable to locate her VIP pass, and ultimately after the event when she hears that a fellow VIP that was in attendance is not feeling well.

DESIGN

Prior to beginning a design studio session, we had to organize our insights to see how and what features they could translate to.

OmniPass
Premier Events with Confidence

From here, we pulled together our solution for contactless check-in, OmniPass. Not only can it be used to get into the event itself, but also to RSVP, to view event details, to view your ticket, to get information about the VIP box, and more!

Our solution, OmniPass, simplifies Kris’s journey and limits her Covid risk. In order to show this visually, we revisited Kris’s user journey prior to OmniPass and updated it to reflect how our app can make her life easier and more importantly, safer.

LOOKING AHEAD

At the Hackathon, we only had 4 days to put together our proposal, so we focused on getting an MVP in front of the judges that properly conveyed the potential for the app. Given more time, there are several items we would like to address, including usability testing and wireframes for more screens. To bring our idea to life when presenting to the Octagon and General Assembly judges we provided a sneak peak of what the hi-fi design would look like.